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Supplier selection and business process improvement: an exploratory multiple case study

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  • Reza Mohammady Garfamy

Abstract

One of the most critical gaps in the literature is the lack of empirical research pertaining to what attributes of the supplier influence the process improvement of the buyer, and the other is the lack of theoretical framework relating to how and why the buyer's process improvement is affected by the supplier selection factors. This study aims to fill these gaps and empirically explore the relationship between supplier selection and Business Process Improvement (BPI). The results indicate the supplier's Quality, Service, Organisation, Relationship and Cycle Time have relations to the buyer's Improvement Initiative and Customer Focus while the supplier's Cost, as an important selection factor, has no relation to the BPI factors. As an exploratory study, it also intends to refine issues, identify important variables, formulate more precise questions and generate hypotheses for further research.

Suggested Citation

  • Reza Mohammady Garfamy, 2011. "Supplier selection and business process improvement: an exploratory multiple case study," International Journal of Operational Research, Inderscience Enterprises Ltd, vol. 10(2), pages 240-255.
    • Handle: RePEc:ids:ijores:v:10:y:2011:i:2:p:240-255
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    Cited by:

    1. Maciej Urbaniak, 2020. "The Role of Process Improvements Tools in Building Relationship between Suppliers and Industrial Clients," Journal of International Business Research and Marketing, Inovatus Services Ltd., vol. 5(6), pages 13-18, September.
    2. Maciej Urbaniak & Jarosław Ropęga, 2018. "The Role Of Quality And Environmental Management Systems In The Evaluation Of Suppliers," Business Logistics in Modern Management, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 18, pages 225-240.

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