IDEAS home Printed from https://ideas.repec.org/a/ids/ijnvor/v7y2010i5p452-464.html
   My bibliography  Save this article

Information security-enabled business process architecture for mobile CRM: the role of technology, planning, training and process

Author

Listed:
  • Jayanthi Ranjan
  • Vishal Bhatnagar

Abstract

This paper presents mobile Customer Relationship Management (mCRM) business architecture considering information security measures. The paper presents the importance of technology, process, planning and training as key factors for the proper implementation of mCRM in the organisation. All of us are aware that the information transferred through the mobile medium will likely be threatened by unauthorised users. The customer data reveal hidden and personal information. Private information demands the use of Information Security (IS) measures to enable the secure transmission of customer information. The architecture considers IS of primary concern while implementing mCRM in organisations. The paper also justifies the extensive use of technology innovation for the proper implementation of mCRM.

Suggested Citation

  • Jayanthi Ranjan & Vishal Bhatnagar, 2010. "Information security-enabled business process architecture for mobile CRM: the role of technology, planning, training and process," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 7(5), pages 452-464.
    • Handle: RePEc:ids:ijnvor:v:7:y:2010:i:5:p:452-464
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=34924
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijnvor:v:7:y:2010:i:5:p:452-464. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=22 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.