eGovernment whole-of-government approach for good governance: the case of the system GID in Morocco

Public administration reforms, in Morocco, called for the use of ICTs to connect administrations in a whole-of-government approach, building a culture of collaboration and good governance. Indeed, coordination theory supports the networked bureaucracy, as a catalyst for heterogeneous multi-stakeholder management, internal auditing and synergy. Institutional networked coordination is believed to increase interoperability and integration among offices for transparency and mutual accountability. A mutual collaboration (G2G) that is deemed to better governance, streamline workflows and reduce duplication of workflows and tasks. However, stove-piped management remains always a bad omen for networked governance for its single-purpose management. It is believed to separate offices in corrupted dispersed silos and bureaucracies, operating in ambiguity, red tape and bad governance. Results from an online survey of public agents, using the GID system in Morocco (n = 253) was used to empirically analyse the effect of eGovernment whole-of-government approach on good governance ethics in back offices, using PLS-SEM.