IDEAS home Printed from https://ideas.repec.org/a/ids/ijnvor/v14y2014i3p239-265.html
   My bibliography  Save this article

A simulation-based framework of performance monitoring and incentive mechanism for successful interactions in virtual environment

Author

Listed:
  • Olivia Fachrunnisa

Abstract

The success of any interaction through a virtual medium can be determined by the continuity of service delivery. The promptness and competence of service, delivered as promised or agreed are indicators used to measure the success of service delivery. To ensure successful service delivery, we designed a proactive continuous performance monitoring and incentive mechanism. The delivery of service is checked at every intermediate point, so that the progress of the delivery can be monitored easily. With this monitoring design, performance discrepancies can be identified and resolved quickly, thereby preventing the escalation of a problem. Moreover, the incentive mechanism is designed to support continuous performance monitoring. It is proposed that the incentive be given at any intermediate checkpoint instead of at the end of the interaction. We built a prototype and conducted simulations under a variety of conditions. The experiment results show that our proposed framework is effective in facilitating successful service delivery.

Suggested Citation

  • Olivia Fachrunnisa, 2014. "A simulation-based framework of performance monitoring and incentive mechanism for successful interactions in virtual environment," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 14(3), pages 239-265.
    • Handle: RePEc:ids:ijnvor:v:14:y:2014:i:3:p:239-265
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=65787
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Muafi & Olivia Fachrunnisa & Yuni Siswanti & Zainal Mustofa Qadri & Dwipraptono Agus Harjito, 2019. "Empowering Leadership and Individual Readiness to Change: the Role of People Dimension and Work Method," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(4), pages 1515-1535, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijnvor:v:14:y:2014:i:3:p:239-265. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=22 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.