Designing collaborative roles and responsibilities in supply chain

Different tasks in the supply chains should be accomplished by well-defined collaboration of the members and functional sections in the organisations. Therefore, optimising the definition of roles and responsibilities for several supply chain processes is critical. Defining roles and responsibilities in the supply chain could be considered as a part of a broader concept called enterprise architecture. Supply Chain Operations Reference (SCOR) model can be used for constructing supply chain-focused enterprise architecture. Relations between different levels of organisation are important in enterprise architecture. Roles and responsibilities are the essential concepts for relating organisations, processes, people and systems that must perform certain processes. Although the SCOR model gives very helpful standardisation and its best practices, it does not give any suggestion about the proper design of organisational roles involved in each process. This paper proposes a framework for accurate definition of roles and responsibilities based on SCOR model. This concept can be extended for other types of collaborative organisations.