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Impact of ISO 9000 certification on performance of SMEs: a study of Indian industry

Author

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  • Anish Sachdeva
  • Arvind Bhardwaj
  • Vishal S. Sharma

Abstract

In today's completive and quality conscious market, acquiring ISO certification has become a critical factor for the Indian companies for their existence. The purpose of this paper is to find whether the organisations are really benefited by getting the certification and to what extent the various performances are affected. Four major areas of measuring organisational performance (quality and cost of quality, external quality, time performance and purchasing) were selected for studying the level of impact. It was observed that organisations have been able to improve their performance in all the four area of study with degree of improvement varying from marginal to significant.

Suggested Citation

  • Anish Sachdeva & Arvind Bhardwaj & Vishal S. Sharma, 2007. "Impact of ISO 9000 certification on performance of SMEs: a study of Indian industry," International Journal of Management Practice, Inderscience Enterprises Ltd, vol. 2(3), pages 226-239.
    • Handle: RePEc:ids:ijmpra:v:2:y:2007:i:3:p:226-239
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    Cited by:

    1. Nermeen Sayyad, 2017. "The Relationship between Total Quality Management Practices and Their Effects on Firms Performance in Palestine," Business & Entrepreneurship Journal, SCIENPRESS Ltd, vol. 6(2), pages 1-3.

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