IDEAS home Printed from https://ideas.repec.org/a/ids/ijmpra/v1y2005i3p294-308.html
   My bibliography  Save this article

Crisis communications today's strategic imperative

Author

Listed:
  • Richard R. Dolphin

Abstract

An empirical study of major British organisations focuses on the role of crisis communication within a total communications strategy and on the management of relationships between the organisation and key audiences. It examines the organisational role of crisis communications in defending the corporate image, rescuing the organisational reputation, re-establishing harmonious relations, establishing trust and providing timely and reliable information with key audiences when surprise turns to disaster; thereby contributing to general motivation, crucially in times of stress. The conclusion is that communications at a time of catastrophe make a significant contribution to a fully developed corporate strategy.

Suggested Citation

  • Richard R. Dolphin, 2005. "Crisis communications today's strategic imperative," International Journal of Management Practice, Inderscience Enterprises Ltd, vol. 1(3), pages 294-308.
    • Handle: RePEc:ids:ijmpra:v:1:y:2005:i:3:p:294-308
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=8040
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmpra:v:1:y:2005:i:3:p:294-308. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=91 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.