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Enterprise resource planning in Nigerian service firms: a structural equation modelling approach

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  • Olawumi Dele Awolusi
  • Tolutope Olubamiji Fakokunde

Abstract

This paper provides a holistic view of the ERP implementation process, by reviewing the hard and soft factors that cause success and failure for ERP implementation, as well as examine the effectiveness of the critical success factors (CSFs) of ERP on both primary (operational) and secondary (organisational) measures of business performance in Nigerian service firms. The aim was achieved through an experience survey using a questionnaire within 22 Nigerian service firms, with 590 randomly selected senior and management staff, which have implemented the ERP programme in the past decade. Using the framework from Markus and Tanis (2000) process-oriented ERP life cycle model, several hypotheses were tested, via structural equation modelling (SEM). With the exception of the influence of chartering phase CSFs on operational performance, findings suggests the positive effects of the CSFs of ERP on both operational and organisational performances of Nigerian service firms. In addition, this study also suggests the positive effects of the operational performance on organisational performance of Nigerian service firms.

Suggested Citation

  • Olawumi Dele Awolusi & Tolutope Olubamiji Fakokunde, 2014. "Enterprise resource planning in Nigerian service firms: a structural equation modelling approach," International Journal of Management and Network Economics, Inderscience Enterprises Ltd, vol. 3(2), pages 123-143.
    • Handle: RePEc:ids:ijmnec:v:3:y:2014:i:2:p:123-143
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    Cited by:

    1. Abraham Ansu Kanneh & Olawumi Dele Awolusi, 2021. "Staff Assignment Rotation and Project Sustainability in South Sudan," Journal of Education and Vocational Research, AMH International, vol. 12(1), pages 38-56.

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