IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

An analytical framework for improving the strategical impact of customer collaboration in innovation

Listed author(s):
  • Gulgun Kayakutlu
  • S.C. Lenny Koh
Registered author(s):

    Information gathered through customer collaboration has an improving importance in innovation strategies. The objective of this study is to enhance the impact of customer information in a variety of innovation fields by implementing the 'best fit' customer relationship strategy in a small company. The investigation of the alternative innovation determinants and customer relation strategies has led in defining a new framework for the selection and progress of the customer relation strategy with the focus of innovation. A combination of the Analytical Hierarchical Processing (AHP) and Delphi methods is used in designing the decision framework, which is evaluated by a case study run on five small companies representing design-based and food industries. It is observed that small companies are enthusiastic in applying innovations in various fields but are not yet aware of the importance of customer collaboration. Besides, innovation strategies are differentiated by the age and business focus of the company. This paper will be stimulating for the small companies in designating innovation strategies.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by Inderscience Enterprises Ltd in its journal Int. J. of Management and Network Economics.

    Volume (Year): 1 (2008)
    Issue (Month): 1 ()
    Pages: 80-99

    in new window

    Handle: RePEc:ids:ijmnec:v:1:y:2008:i:1:p:80-99
    Contact details of provider: Web page:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:ids:ijmnec:v:1:y:2008:i:1:p:80-99. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Darren Simpson)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.