Acceptance and effectiveness of Industry 4.0 internal and external organisational initiatives in Malaysian firms

High-diversity processes, including industrial growth and technological advancement, affect work forms, vocations, job profiles, and fintech's role. These effects raise social policy questions. This in-depth literature review summarises the latest findings on how the Industry 4.0 Revolution has affected human and consumer capital development. The Malaysian retail sector is declining. This is because people prefer internet purchasing over brick-and-mortar stores. However, online buying has drawbacks. Younger generations have different shopping expectations due to their digital sophistication. They want a seamless shopping experience across all platforms, including brick-and-mortar stores, online merchants, and bricks-and-clicks (web rooming and showrooming). Technology-driven stores are also popular because they offer a unique and exciting shopping experience. Technology has boosted corporate performance before. Therefore, employing Industry 4.0 technologies in retail should boost productivity. This study will evaluate merchant performance using monetary and non-metric variables. A proposed online poll will collect primary data for this project. For statistical analysis, approximate least squares-structural equation modelling will be used. This study's approach can help the Malaysian retail industry solve its difficulties and improve performance.