IDEAS home Printed from https://ideas.repec.org/a/ids/ijmede/v12y2012i1p21-32.html
   My bibliography  Save this article

Effects of information technology on supplier-customer cooperative relationships

Author

Listed:
  • Ramesh Dangol
  • Thawatchai Jitpaiboon
  • Sushil K. Sharma
  • Ray Montagno

Abstract

The benefits a firm can realise from establishing cooperative relationships with suppliers and customers have been documented, extensively. However, very little is known about what happens when a firm uses information technology to facilitate a cooperative relationship (IT-mode) with suppliers and customers, and when it uses face-to-face (socialisation). Results of this study suggest that a firm's decision to either use IT or socialisation to facilitate its cooperative relationships with suppliers and buyers is contingent on the type of knowledge exchanged between cooperating partners. A firm uses IT to facilitate cooperative relationships when exchanging codified information, whereas tacit knowledge is exchanged through face-to-face interactions. This study suggests that the use of IT or socialisation to facilitate cooperative relationships is contingent on type of knowledge being exchanged.

Suggested Citation

  • Ramesh Dangol & Thawatchai Jitpaiboon & Sushil K. Sharma & Ray Montagno, 2012. "Effects of information technology on supplier-customer cooperative relationships," International Journal of Management and Enterprise Development, Inderscience Enterprises Ltd, vol. 12(1), pages 21-32.
    • Handle: RePEc:ids:ijmede:v:12:y:2012:i:1:p:21-32
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=46795
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijmede:v:12:y:2012:i:1:p:21-32. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=89 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.