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Exploring knowledge management in a Lean Six Sigma organisation

Author

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  • Nur Amalina Muhammad
  • Jeng Feng Chin

Abstract

This study aims to explore a Lean Six Sigma (LSS) case study and understand different bearings of knowledge management onto the LSS organisation. The relevant literature review gave a preliminary reference to focus on various terms of knowledge, critical success factors and knowledge processes. The methodology belongs to the genre of case study research, specifically the grounded theory and data collection via triangulation. In the case study, six terms of knowledge were distinguished and the critical success factors are derived from LSS organisation culture, people and leadership. Knowledge processes are classified into knowledge creation, sharing and preservation. Structured training intensifies the application of LSS knowledge. Knowledge creation is primarily performed through LSS projects. Knowledge preservation provides proper repository channels and benchmark for future projects. This work contributes to research by bridging the prominent elements in the perspective of LSS organisation and crystallises them through a structured illustration of actual examples.

Suggested Citation

  • Nur Amalina Muhammad & Jeng Feng Chin, 2020. "Exploring knowledge management in a Lean Six Sigma organisation," International Journal of Management Concepts and Philosophy, Inderscience Enterprises Ltd, vol. 13(1), pages 20-38.
    • Handle: RePEc:ids:ijmcph:v:13:y:2020:i:1:p:20-38
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