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Omnichannel transportation, warehousing and manufacturing quality characteristics in a post-COVID environment: case and empirical study

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  • Alan D. Smith
  • Gabriel Moreno

Abstract

The transportation and warehousing industry include industries providing logistical services of passengers and cargo, warehouses for storage, and support activities related to transportation - companies within this industry-use transportation equipment and related facilities as a productive asset. A case study of two Pittsburgh, PA transportation companies and an empirical study of 1,008 respondents from the same service yielded information about the growth of AI, automation and cloud business intelligence to provide quality-added activities, especially for working professionals. In general, although low-cost tactics counter the value-added through high quality, both sexes felt that there is a need for high-quality manufactured goods, but the low cost can be a mitigating factor. Keeping operational and transportation costs low and transferring these savings in lower prices and shipping costs to the consumer are strategic advantages for these companies.

Suggested Citation

  • Alan D. Smith & Gabriel Moreno, 2025. "Omnichannel transportation, warehousing and manufacturing quality characteristics in a post-COVID environment: case and empirical study," International Journal of Logistics Systems and Management, Inderscience Enterprises Ltd, vol. 51(1), pages 79-103.
    • Handle: RePEc:ids:ijlsma:v:51:y:2025:i:1:p:79-103
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