IDEAS home Printed from https://ideas.repec.org/a/ids/ijklea/v13y2020i2p123-145.html
   My bibliography  Save this article

Organisational learning and knowledge creation research: a hotel typologies according to the manager perceptions

Author

Listed:
  • María Soledad Celemín-Pedroche
  • Miroslava Kostova Karaboytcheva
  • Luis Rubio-Andrada
  • José Miguel Rodríguez-Antón

Abstract

This study aims to analyse the relationship between organisational learning and organisational performance, establishing a typology of hotels that give origin of a series of competitive advantages linked to the organisational learning process and deepening the knowledge creation model. In order to achieve the results, a questionnaire has been distributed among the hotel establishments in the Community of Valencia in Spain, performing both an exploratory factorial analysis and a cluster analysis. The results show that hotels which facilitate more organisational learning gain more clients' loyalty and that outsourcing is the most used process by hotels that are related to the knowledge creation. The study has only been applied in the Valencian Community and the information collected comes from the perceptions of senior managers of hotel establishments. Considering the achieved results, it is recommendable that hotels learn from customers' expectations during their stays.

Suggested Citation

  • María Soledad Celemín-Pedroche & Miroslava Kostova Karaboytcheva & Luis Rubio-Andrada & José Miguel Rodríguez-Antón, 2020. "Organisational learning and knowledge creation research: a hotel typologies according to the manager perceptions," International Journal of Knowledge and Learning, Inderscience Enterprises Ltd, vol. 13(2), pages 123-145.
    • Handle: RePEc:ids:ijklea:v:13:y:2020:i:2:p:123-145
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=106649
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijklea:v:13:y:2020:i:2:p:123-145. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=42 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.