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Gathering and reusing the specialist knowledge in the collaborative environment for automotive troubleshooting service

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  • Jeremy S. Liang

Abstract

Nowadays, solutions of automotive troubleshooting include adding the collaboration of different-domain specialists to deal with complex troubles. They mean altering the demands and activities for troubleshooting. Therefore, it is vital that schematic models to assist multi-domain specialist collaboration for making decisions. There are several goals revealed in this research: 1) formalisation - to promote the interaction and sharing of knowledge among different specialists and technicians, knowledge of field terms is formalised using a logical formalism, e.g., conceptual graphs; 2) management - to assist various domain specialists for collaboration in decision making, model of multi-domain knowledge management is developed by applying evidence theory; and 3) inference - to solve new troubles, an adjusted rule induction mechanism is used. It is on the basis of the solutions of similar previous instances and synthesising the specialists' experience and knowledge. The presented method is utilised for the troubleshooting service of the demonstrative instance investigation.

Suggested Citation

  • Jeremy S. Liang, 2026. "Gathering and reusing the specialist knowledge in the collaborative environment for automotive troubleshooting service," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 16(1), pages 81-115.
    • Handle: RePEc:ids:ijkbde:v:16:y:2026:i:1:p:81-115
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