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Research on the measuring method and structure mining of organisation conflict

Author

Listed:
  • Lei Liu
  • Xinan Zhao

Abstract

Jehn (1995) divides organisation conflict into task conflict and relationship conflict to grasp the degree and structure of organisation conflict, which can provide effective decision-making basis for dealing with conflict. The authors establish measurement model of organisation conflict, give the weight with the methods of distinguishing individual advantage characteristic and use intergroup conflict scale to measure conflict situation. According to the measurement results, there are three subsequent applications: analysing the conflict intensity, analysing the conflict types and finding the common features of high conflict members. The authors choose market service department and property management department of a company in Shenyang. In those departments, the authors apply the proposed method to analyse the organisation conflict and find out the causes for conflict of high conflict group members.

Suggested Citation

  • Lei Liu & Xinan Zhao, 2019. "Research on the measuring method and structure mining of organisation conflict," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 18(1), pages 16-31.
    • Handle: RePEc:ids:ijitma:v:18:y:2019:i:1:p:16-31
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