IDEAS home Printed from
   My bibliography  Save this article

Chain digitisation support by point-of-sale systems: an analysis of the Dutch product software market


  • Marijn G.A. Plomp
  • Glenn Van Rijn
  • Ronald S. Batenburg


Point-of-sale (POS) systems increasingly support more retail processes than just the basic cash functionality. But to what extent do they support chain digitisation, i.e., interorganisational processes as the exchange of order and sales information? We develop a two-dimensional maturity model for categorising POS systems by their level of backward and forward chain digitisation support. Both dimensions have the same maturity scale, cumulating from internal isolated, internal integrated, external linked to external integrated. We operationalise and apply this model to the Dutch POS system market by assessing 86 different POS solutions of 79 POS vendors. It appears that about a third of all POS systems support backward chain digitisation to the external integrated level, and forward chain digitisation to the external linked level. In some branches, chain digitisation enabling initiatives are successfully deployed, e.g., in the fashion and furniture branches where EDI initiatives are established by industry boards.

Suggested Citation

  • Marijn G.A. Plomp & Glenn Van Rijn & Ronald S. Batenburg, 2012. "Chain digitisation support by point-of-sale systems: an analysis of the Dutch product software market," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 11(4), pages 257-272.
  • Handle: RePEc:ids:ijitma:v:11:y:2012:i:4:p:257-272

    Download full text from publisher

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijitma:v:11:y:2012:i:4:p:257-272. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Carmel O'Grady). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.