IDEAS home Printed from https://ideas.repec.org/a/ids/ijitma/v11y2012i3p240-255.html
   My bibliography  Save this article

Analysis of RFID technology usage for luggage management in the airline industry

Author

Listed:
  • Matthew Waritay Guah
  • Rhoda C. Joseph

Abstract

Airlines are a vital part of the transportation industry, responsible for the movement of people and products. Air passenger luggage is a key component of such services. A primary function of radio frequency identification (RFID) in the airline industry is to improve customer service and reduce associated costs by effectively tracking passenger luggage. In the commercial airline industry, fierce competition and declining margins make adoption of technologies such as RFID an attractive option. In this paper, we analyse two airlines to identify the antecedents and outcome of the RFID adoption in the airline industry with specific reference to the management of customer luggage. Ultimately, we identify that RFID is a necessary but insufficient technology for airlines seeking to gain a competitive advantage in the ever-dynamic airline industry.

Suggested Citation

  • Matthew Waritay Guah & Rhoda C. Joseph, 2012. "Analysis of RFID technology usage for luggage management in the airline industry," International Journal of Information Technology and Management, Inderscience Enterprises Ltd, vol. 11(3), pages 240-255.
  • Handle: RePEc:ids:ijitma:v:11:y:2012:i:3:p:240-255
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=47828
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijitma:v:11:y:2012:i:3:p:240-255. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Carmel O'Grady). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=18 .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.