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A framework for the selection of a road transport service provider

Author

Listed:
  • Lassi Kontio
  • Jukka Hallikas

Abstract

A framework for the selection of a road transport service supplier is constructed through the formulation of a set of selection criteria. The framework will help firms to weight the criteria in accordance with their needs. The 'Analytic Hierarchy Process' method is used to assess the service-quality factors against the cost factor. The service-quality dimensions are itemised largely following the structure of the SERVQUAL instrument. The framework is tested in a case study of three companies representing different positions and perspectives in the road transport service supply chain. The study follows the 'Constructive Research Approach', which is a research method designed for building new applications.

Suggested Citation

  • Lassi Kontio & Jukka Hallikas, 2011. "A framework for the selection of a road transport service provider," International Journal of Integrated Supply Management, Inderscience Enterprises Ltd, vol. 6(1), pages 20-32.
    • Handle: RePEc:ids:ijisma:v:6:y:2011:i:1:p:20-32
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