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The business performance of convenience stores installing POS systems: an empirical study of 7-Eleven

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  • Ling-Lang Tang
  • Chi-Min Lee

Abstract

This study proposes a framework for a balanced scorecard (BSC) approach to evaluating the performance of convenience stores from key perspectives. Considering both industrial characteristics and expert opinions, this study conducted a survey using a 28 questions instrument. We concluded from the analysis of 235 usable questionnaires: Point-Of-Sale II (POS II) improves business performance; the peculiarities of outlets have a certain relation with the proficiency of POS II; the peculiarities of outlets affect the business performance from the perspective of internal processes; value-added services provided by 7-Eleven differ among regions; better proficiency of POS II accompanies superior business performance. The installation of POS II at 7-Eleven was appraised positively.

Suggested Citation

  • Ling-Lang Tang & Chi-Min Lee, 2008. "The business performance of convenience stores installing POS systems: an empirical study of 7-Eleven," International Journal of Integrated Supply Management, Inderscience Enterprises Ltd, vol. 4(1), pages 60-74.
    • Handle: RePEc:ids:ijisma:v:4:y:2008:i:1:p:60-74
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