IDEAS home Printed from https://ideas.repec.org/a/ids/ijiscm/v9y2017i2p87-105.html
   My bibliography  Save this article

The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses

Author

Listed:
  • Bilal Afsar
  • Sadia Cheema
  • Mariam Masood

Abstract

Although emotional dissonance has been broadly investigated in the literature, the relationship of emotional dissonance and emotional intelligence with job-stress, burnout and well-being in nursing profession requires further exploration. This study examines the extent to which emotional dissonance and emotional intelligence are associated with job-stress, burnout and well-being among nurses working in public sector hospitals of Pakistan. The moderating role of emotional intelligence is evaluated as a key factor in the rescue of healthcare workers from job-stress and burnout thus increasing job retention. Data were collected from 379 nurses working in public sector hospitals of Pakistan through a cross-sectional quantitative research design. The results show that both emotional dissonance and emotional intelligence have significant effects on nurses' perceived job-stress, burnout and well-being. The moderating effect of emotional intelligence is also confirmed. These findings provide additional evidence for the important effects that emotional dissonance and emotional intelligence can have on nurses' job-stress, burnout and well-being. The potential benefits of emotional intelligence in the nurses' emotional work have been explored.

Suggested Citation

  • Bilal Afsar & Sadia Cheema & Mariam Masood, 2017. "The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 9(2), pages 87-105.
    • Handle: RePEc:ids:ijiscm:v:9:y:2017:i:2:p:87-105
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=87952
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijiscm:v:9:y:2017:i:2:p:87-105. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=79 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.