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Linking simulation, critical success factors and enterprise resource planning in small and medium size enterprises

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  • Sreejit Pillai
  • Alan Arokiam
  • Rajinderpal Bhatti

Abstract

Since the mid-2000s enterprise resource planning (ERP) vendors have been actively developing and implementing scaled down, pre-configured low cost ERP versions to suit small and medium-sized enterprises (SMEs). Further, ERP implementations are neither standard nor information technology (IT) projects. Despite the awareness of such information, up to 57% of ERP projects either fail to realise any benefit, run over-budget or time. Critical success factors (CSFs) are subjective and change as per ERP project and stages. Only a few publications explicitly focus on CSFs and dynamic interrelationships between CSFs in make-to-order (MTO) manufacturing SMEs. Additionally, these dynamic interrelationships cannot be visualised as a project is implemented. This paper, based on a 30-month ERP implementation project at a UK MTO SME presents a discrete event (DE) simulation modelling framework for studying relationships among CSFs using WITNESS software. The framework and concept are intended to improve the percentage of ERP projects realising their true benefits.

Suggested Citation

  • Sreejit Pillai & Alan Arokiam & Rajinderpal Bhatti, 2013. "Linking simulation, critical success factors and enterprise resource planning in small and medium size enterprises," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 6(3), pages 266-290.
    • Handle: RePEc:ids:ijiscm:v:6:y:2013:i:3:p:266-290
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    Cited by:

    1. Darie Casiana Maria, 2023. "The Link between Business Benefits and ERP Systems: A Bibliometric Analysis," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 17(1), pages 1957-1966, July.

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