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Lessons learned from the failure of a Minnesota's major e-business healthcare project

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  • Dien D. Phan

Abstract

Despite substantial progress in project management in the past decades, management of outsourced system development projects remains a major challenge for project managers and sponsors. The rapid growth of e-business in the past decades has created a surge of new development projects to replace the old legacy systems. However, while there are many published studies about in-house development projects, few studies explore outsourced projects, especially those that failed. This paper presents a case study of the failure of the HealthMatch project at the State of Minnesota Department of Human Services (DHS) from the qualitative systems view. The paper ends with success/failure factors and lessons learned.

Suggested Citation

  • Dien D. Phan, 2011. "Lessons learned from the failure of a Minnesota's major e-business healthcare project," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 5(4), pages 291-304.
    • Handle: RePEc:ids:ijiscm:v:5:y:2011:i:4:p:291-304
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