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Managing user acceptance: an empirical investigation in the context of business intelligence standard software

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  • Oliver Kohnke
  • Tim Robin Wolf
  • Karsten Mueller

Abstract

This study suggests and tests a model for the systematic evaluation of management activities in company-wide standard software implementations using the example of a business intelligence (BI) software package. The proposed model builds on an extended technology acceptance model (TAM), previous research on IT implementation success factors and reviews of relevant change management variables. Using structural equation modelling, several hypotheses are tested. The investigated management variables demonstrate significant influences on the psychological acceptance factors included in the model. Seven out of ten hypotheses are confirmed. In addition, the model explains a substantial amount of variance in actual user behaviour measured with a system-based indicator. Practical implications for the implementation of company-wide standard software in organisations are discussed.

Suggested Citation

  • Oliver Kohnke & Tim Robin Wolf & Karsten Mueller, 2011. "Managing user acceptance: an empirical investigation in the context of business intelligence standard software," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 5(4), pages 269-290.
    • Handle: RePEc:ids:ijiscm:v:5:y:2011:i:4:p:269-290
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    Cited by:

    1. Ferdi Sönmez, 2018. "Technology Acceptance of Business Intelligence and Customer Relationship Management Systems within Institutions Operating in Capital Markets," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 8(2), pages 400-422, February.

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