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Organisational change management through effective internal communication

Author

Listed:
  • Anne Daae Nordvang
  • Deborah Rolland
  • Ken Simpson

Abstract

This article takes a case study approach to analyse the effectiveness of internal communication policies and processes during a period of significant organisational change caused by the introduction of new technology into a firm's core business activity. Results indicate that effective internal communication practices can positively affect organisational culture, and therefore contribute to the overall effectiveness of the change process. As a result, staff shows increased support for management's goals and strategies, and demonstrate increased commitment to subsequent change initiatives.

Suggested Citation

  • Anne Daae Nordvang & Deborah Rolland & Ken Simpson, 2008. "Organisational change management through effective internal communication," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 3(3), pages 220-245.
    • Handle: RePEc:ids:ijiscm:v:3:y:2008:i:3:p:220-245
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