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An application of Six Sigma to collaborative commerce capability assessment in enterprise implementation

Author

Listed:
  • Chyuan Perng
  • Jeng-Teng Tsai
  • Wen-Chih Chiou
  • Shiow-Luan Wang

Abstract

We aimed to propose a collaborative commerce capability assessment model and examined its implementation in Taiwan's companies. This model is based on the Six Sigma DMAIC process (define, measure, analyse, improve and control) which is an enhancement system for existing business processes falling below specification and looking for incremental improvement. 'Information Technology capability', 'data management capability', 'process management capability', 'organisation management capability', 'knowledge management capability' and 'collaborative commerce capability' are the measurement indicators which were concluded from literature studies. Data collected via a survey of executive managers in the Central Taiwan Science Park (CTSP) and an interview with over 10 years experienced experts. The results indicated that this model have a positive impact on the improvement of business performance. These conclusions should help managers to revisit their priorities in terms of the relative efforts in the application of these indicators and capability. Implication and future study have been provided.

Suggested Citation

  • Chyuan Perng & Jeng-Teng Tsai & Wen-Chih Chiou & Shiow-Luan Wang, 2008. "An application of Six Sigma to collaborative commerce capability assessment in enterprise implementation," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 3(2), pages 125-146.
    • Handle: RePEc:ids:ijiscm:v:3:y:2008:i:2:p:125-146
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