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Leveraging competency mapping for optimal performance: a deep dive into the ITeS sector and strategic recommendations

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  • Divya Pant
  • Shagun Tyagi
  • Daviender Narang

Abstract

The purpose of the study is to delve into the relationship between individual performance and competency mapping in the information technology enabled services (ITeS) industry. A survey of 500 professionals was conducted through a variety of sampling methodologies. R Studio and SPSS 22 were two examples of statistical tools used to analyse the data. Important competencies for competency mapping were determined, such as technical proficiency, capacity for problem-solving, aptitude for communication, flexibility, and leadership traits. To increase both organisational and individual performance, the researchers found areas in the competency mapping procedures that may use improvement. The study offered a useful method for analysing crucial competencies and how they affect organisational goals, which most likely entailed creating models or frameworks for evaluating and enhancing competence mapping procedures. The results demonstrated the beneficial effects of competency mapping on output, worker satisfaction, income levels, and employee engagement.

Suggested Citation

  • Divya Pant & Shagun Tyagi & Daviender Narang, 2025. "Leveraging competency mapping for optimal performance: a deep dive into the ITeS sector and strategic recommendations," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 15(2), pages 150-171.
    • Handle: RePEc:ids:ijiscm:v:15:y:2025:i:2:p:150-171
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