Evaluating flipped classroom's impact on students' satisfaction in vocational and technical colleges

This research clarifies the level of students' satisfaction with the flipped classroom model in Chinese vocational and technical colleges. This research collects the empirical data by using surveys and interviews to examine the multidimensional aspects of the satisfaction towards flipped classroom in different phases before class, in class and after class. The theoretical perspective has an open combination of customer satisfaction theories, self-directed learning and Moos' social climate theory. It helps to explain degree of student satisfaction and the relationship between factors. The major findings show that student satisfaction exceeds the average degree for all different phases, with the highest reported in class, significant correlations in different phases and significant differences in both gender and grade level. Results of this study showed that perceived quality and perceived value are directly related to satisfaction and that expectations and self-directed learning abilities significantly affected satisfaction, but through perceived quality and perceived value as mediators. The findings also reaffirmed that the implementation of the flipped classroom can be enhanced whenever we take into account students' perceptions and experiences as a focus of instruction.