Artefact-based approach for improving social presence in e-learning

Requirements elicitation is an initial process in software development. This process is used to gather an accurate set of requirements in order to produce unambiguous system requirements for system developers. In developing e-learning, the element of social presence can help the students to socially interact and feel connected virtually. Thus, there is a need to improve requirements elicitation process by identifying social presence factors in e-learning. The objective of this paper is to improve requirements elicitation process through artefact-based approach in e-learning domain. Usability evaluation for the artefacts are carried out in study one, study two and study three by using multiphase method design. The artefact-based approach results prove that social presence requirements can be elicited and thus contribute to the knowledge of requirements engineering. The evaluation results also prove that artefact-based approach for social presence requirements is acceptable as the process for motivating social interaction in the e-learning domain.