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Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance

Author

Listed:
  • Valentyna Savkova
  • Manuel Mora
  • Jorge Marx Gómez
  • Igor Pampuha

Abstract

This article reports the conceptual design of QMM-HEI-SP: a quality management model for higher education institutions (HEIs) students' performance. This model has been theoretically founded on recommendations from the ISO 9001 IWA 2:2007 international guidelines for HEIs. Higher education services contribute to the economic and social progress of countries, and therefore, the quality control of provided services from HEIs demands a relevant group-based decision-making activity to be properly performed and supported. The QMM-HEI-SP model is represented with a system dynamics modelling approach. System dynamics models have been used previously in the literature for similar purposes, but none has been founded on the ISO 9001 IWA 2:2007 guidelines. This research, thus, review exemplary related studies, and presents the conceptual design of QMM-HEI-SP. We end the article with recommendations for its implementation as a group-based decision support system (GDSS), and for further research.

Suggested Citation

  • Valentyna Savkova & Manuel Mora & Jorge Marx Gómez & Igor Pampuha, 2017. "Conceptual design of QMM-HEI-SP: a quality management model for HEIs students' performance," International Journal of Information and Decision Sciences, Inderscience Enterprises Ltd, vol. 9(3), pages 247-275.
    • Handle: RePEc:ids:ijidsc:v:9:y:2017:i:3:p:247-275
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