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Performance appraisal satisfaction and organisational commitment: moderating role of employees' cultural values

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  • R.N. Singh
  • R.P. Mohanty

Abstract

The purpose of this study is to explore relationship between performance appraisal satisfaction (PAS) and employees' organisational commitment (OC). A cross-cultural survey of 1,390 employees of Bharat Sanchar Nigam Limited (BSNL), a Government of India public sector undertaking providing telecommunication services across India shows that PAS is directly related to OC. The relationship between PAS and OC is moderated by employees' cultural values at individual level. The form of moderation reveals a positive relationship, between PAS and affective commitment for employees high in uncertainty avoidance and low in power distance, and normative commitment for employees high in individualism/collectivism, low in masculinity/femininity and low in power distance and vice-versa. For the relationship between PAS and continuance commitment no moderation has been observed. Implications for reengineering the human resource management systems, reorienting organisational behaviour and directions for furtherance of research are outlined.

Suggested Citation

  • R.N. Singh & R.P. Mohanty, 2011. "Performance appraisal satisfaction and organisational commitment: moderating role of employees' cultural values," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 4(3), pages 272-297.
    • Handle: RePEc:ids:ijicbm:v:4:y:2011:i:3:p:272-297
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    Cited by:

    1. Katelin Barron; Shih Yung Chou, 2016. "Developing Normative Commitment as a Consequence of Receiving Help - The Moderated Mediating Roles of Team-Member Exchange and Individualism/Collectivism: A Multi-level Model," Journal of Management Sciences, Geist Science, Iqra University, Faculty of Business Administration, vol. 3(2), pages 141-158, October.

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