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Towards analysing training needs: a case study in a Greek bank


  • Evangelia Krassadaki
  • Nikolaos F. Matsatsinis
  • Anastasia K. Hanzis


This paper is part of a broader research project, which aims to upgrade the existing human resource procedure of a bank to a strategic human resource management approach. In this aspect, five dimensions were considered: selection, career, performance, reward and training. As part of the project, an integrated information system for skills and training management was developed. Therefore, the fundamental step was the enrichment of the existing job descriptions. This paper presents a seven-step methodology, which decomposes job positions to roles and tasks, and tasks to the required knowledge, skills and competences, in order for an employee to accomplish a job. The results can be used as a tool towards analysing training needs. The basic assumption of this methodology is the fact that employees usually undertake more than one role during their working time, which is the case for most bank branches in Greece.

Suggested Citation

  • Evangelia Krassadaki & Nikolaos F. Matsatsinis & Anastasia K. Hanzis, 2010. "Towards analysing training needs: a case study in a Greek bank," International Journal of Financial Services Management, Inderscience Enterprises Ltd, vol. 4(3), pages 199-219.
  • Handle: RePEc:ids:ijfsmg:v:4:y:2010:i:3:p:199-219

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    References listed on IDEAS

    1. B. Hollingsworth & P. Smith, 2003. "Use of ratios in data envelopment analysis," Applied Economics Letters, Taylor & Francis Journals, vol. 10(11), pages 733-735.
    2. Cecilio Mar-Molinero & Carlos Serrano-Cinca, 2001. "Bank failure: a multidimensional scaling approach," The European Journal of Finance, Taylor & Francis Journals, vol. 7(2), pages 165-183.
    3. Halkos, George & Salamouris, Dimitrios, 2001. "Efficiency Measures of the Greek Banking Sector: A Non-Parametric Approach for the Period 1997-1999," MPRA Paper 2858, University Library of Munich, Germany.
    4. Banker, Rajiv D. & Cooper, William W. & Seiford, Lawrence M. & Thrall, Robert M. & Zhu, Joe, 2004. "Returns to scale in different DEA models," European Journal of Operational Research, Elsevier, vol. 154(2), pages 345-362, April.
    5. Seiford, Lawrence M. & Thrall, Robert M., 1990. "Recent developments in DEA : The mathematical programming approach to frontier analysis," Journal of Econometrics, Elsevier, vol. 46(1-2), pages 7-38.
    6. repec:bla:joares:v:4:y:1966:i::p:71-111 is not listed on IDEAS
    7. S. Blancard & J.Ph. Boussemart & M. Debruyne, 2006. "Assessing managerial performance using non-parametric distance functions compared to technical and accounting ratio analysis: an application to French farms in Nord-Pas-de-Calais specialized in field ," Post-Print hal-00256882, HAL.
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