IDEAS home Printed from
MyIDEAS: Log in (now much improved!) to save this article

Online payment service providers and customer relationship management

Listed author(s):
  • Alan D. Smith
Registered author(s):

    With the rise of e-commerce, online payment service providers, such as PayPal, have proven to be an effective tool for online transactions. A personal interview of 190 semi-professional and professional working adults within the metropolitan area of Pittsburgh, PA, derived from several companies in the service sectors. A total of 20 variables were collected and represented in the final analysis of the dataset. Using chi-square and multiple linear regression techniques during the hypothesis-testing procedure, with active enrolment in PayPal online payment services as the dependent variable, yielded interesting results. Customer Relationship Management (CRM) is an important part of online payment service providers' future. As evident in the present study, many potential customers still opt for a more costly transactional approach by paying for online purchases with a credit card instead of signing up for an online payment service account.

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Article provided by Inderscience Enterprises Ltd in its journal Int. J. of Electronic Finance.

    Volume (Year): 2 (2008)
    Issue (Month): 3 ()
    Pages: 257-283

    in new window

    Handle: RePEc:ids:ijelfi:v:2:y:2008:i:3:p:257-283
    Contact details of provider: Web page:

    No references listed on IDEAS
    You can help add them by filling out this form.

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    When requesting a correction, please mention this item's handle: RePEc:ids:ijelfi:v:2:y:2008:i:3:p:257-283. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Darren Simpson)

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    This information is provided to you by IDEAS at the Research Division of the Federal Reserve Bank of St. Louis using RePEc data.