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E-commerce innovation in the Veneto region: sociotechnical alignment in the context of a public administration

Author

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  • Alfonso Molina
  • Mirta Michilli

Abstract

The paper discusses the emergence and development of e-commerce in a government context. Recently, the region of Veneto has implemented "Bollo Auto" - the payment of car taxes through a digital network making use of lottery terminals located in the popular tobacco shops ("tabacchinos"). This paper examines this experience and asks: how is e-commerce emerging in European regions; what are the technologies used; what are the difficulties faced; what are the benefits; and, more generally, what is the nature of the processes involved in making a success of e-commerce by government? The paper deals with these questions through a combination of conceptual instruments (the "diamond of sociotechnical alignment") and empirical analysis. In this way, the paper aims to provide insights beyond the particularities of the Veneto region, with a view to helping the understanding and practice of other e-commerce innovation processes in regional environments.

Suggested Citation

  • Alfonso Molina & Mirta Michilli, 2003. "E-commerce innovation in the Veneto region: sociotechnical alignment in the context of a public administration," International Journal of Entrepreneurship and Innovation Management, Inderscience Enterprises Ltd, vol. 3(4), pages 415-425.
    • Handle: RePEc:ids:ijeima:v:3:y:2003:i:4:p:415-425
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