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Using implicitly and explicitly rated online customer reviews to build opinionated Arabic lexicons

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  • Mohammad Daoud

Abstract

Creating an opinionated lexicon is an important step towards a reliable social media analysis system. In this article we are proposing an approach and describing an experiment to build an Arabic polarised lexical database from analysing online implicitly and explicitly rated customer reviews. These reviews are written in modern standard Arabic and Palestinian/Jordanian dialect. Therefore, the produced lexicon contains casual slangs and dialectic entries used by the online community, which is useful for sentiment analysis of informal social media micro-blogs. We have extracted 28,000 entries from processing 15,100 reviews and by expanding the initial lexicon through Google translate. We calculated an implicit rating for every review driven by its text to address the problem of ambiguous opinions of certain online posts, where the text of the review does not match the given rating (the explicit rating). Each entry was given a polarity tag and a confidence score. High confidence scores have increased the precision of the polarisation process. Explicit rating has increased the coverage and confidence of polarity.

Suggested Citation

  • Mohammad Daoud, 2019. "Using implicitly and explicitly rated online customer reviews to build opinionated Arabic lexicons," International Journal of Data Mining, Modelling and Management, Inderscience Enterprises Ltd, vol. 11(2), pages 189-203.
    • Handle: RePEc:ids:ijdmmm:v:11:y:2019:i:2:p:189-203
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