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Intranet usage, managerial satisfaction and performance impact: an empirical analysis

Author

Listed:
  • Mohd Daud Norzaidi
  • Siong Choy Chong
  • Mohamed Intan Salwani

Abstract

This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption.

Suggested Citation

  • Mohd Daud Norzaidi & Siong Choy Chong & Mohamed Intan Salwani, 2009. "Intranet usage, managerial satisfaction and performance impact: an empirical analysis," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 3(4), pages 481-496.
    • Handle: RePEc:ids:ijbsre:v:3:y:2009:i:4:p:481-496
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