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Cyber connections: exploring sociotechnical stress, social bonding, and the dynamics of social media on wellbeing in the digital age

Author

Listed:
  • Rana Muhammad Sohail Jafar
  • Ben Niu
  • Manahil Jabeen
  • Ahmad Samed Al-Adwan
  • Rohana Bt Sham
  • Waleed Mugahed Al-Rahmi

Abstract

This study investigates the intricate relationships between social capital, well-being, and employees' social media usage in professional and personal contexts, exploring how sociotechnical stress moderates these dynamics. Utilising partial least squares structural equation modelling (PLS-SEM) with data from 1,002 employees across Pakistani public and private organisations, the research reveals that social media use significantly enhances individual well-being by leveraging social capital. The findings demonstrate that social media's impact extends beyond mere communication, serving as a critical mechanism for personal fulfilment and organisational engagement. By providing a comprehensive analysis of social media's multifaceted influences, the study offers profound theoretical insights and practical implications for understanding employee well-being in the digital workplace, ultimately highlighting the transformative potential of socio-digital interactions.

Suggested Citation

  • Rana Muhammad Sohail Jafar & Ben Niu & Manahil Jabeen & Ahmad Samed Al-Adwan & Rohana Bt Sham & Waleed Mugahed Al-Rahmi, 2026. "Cyber connections: exploring sociotechnical stress, social bonding, and the dynamics of social media on wellbeing in the digital age," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 20(2), pages 115-138.
  • Handle: RePEc:ids:ijbsre:v:20:y:2026:i:2:p:115-138
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