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Framework for benchmarking logistics performance using fuzzy AHP

Author

Listed:
  • M.N. Qureshi
  • Pradeep Kumar
  • Dinesh Kumar

Abstract

The use of 3PL services providers is increasing globally to accomplish the strategic objectives. In the increasingly competitive environment, logistics strategic management requires systematic and structured approach to have cutting edge over the rival. Logistics management with benchmark performance is the key for the shippers to enhance their market shares. Thus, the use of benchmarking has become indispensable to accomplish superior performance to support the logistics strategic management. This paper uses the fuzzy analytic hierarchy process (FAHP) approach to support a generic logistics benchmarking process. Logistics critical success factors from the literature have been identified and prioritised. Using these critical success factors, performance levels of the LOGINET a 3PL services provider based in western part of India is benchmarked along with four other services providers. Based on the benchmark, their relative ranking has also been illustrated.

Suggested Citation

  • M.N. Qureshi & Pradeep Kumar & Dinesh Kumar, 2009. "Framework for benchmarking logistics performance using fuzzy AHP," International Journal of Business Performance and Supply Chain Modelling, Inderscience Enterprises Ltd, vol. 1(1), pages 82-98.
    • Handle: RePEc:ids:ijbpsc:v:1:y:2009:i:1:p:82-98
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    Citations

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    Cited by:

    1. Ratapol Wudhikarn & Nopasit Chakpitak & Gilles Neubert, 2020. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers," Sustainability, MDPI, vol. 12(23), pages 1-25, December.
    2. Quadri Noorulhasan Naveed & Adel Ibrahim Qahmash & Mohamed Rafik N. Qureshi & Naim Ahmad & Mohammed Aref Abdul Rasheed & Md Akhtaruzzaman, 2023. "Analyzing Critical Success Factors for Sustainable Cloud-Based Mobile Learning (CBML) in Crisp and Fuzzy Environment," Sustainability, MDPI, vol. 15(2), pages 1-19, January.
    3. Ratapol Wudhikarn & Nopasit Chakpitak & Gilles Neubert, 2020. "Improving the Strategic Benchmarking of Intellectual Capital Management in Logistics Service Providers," Post-Print hal-03188190, HAL.
    4. Babak Daneshvar Rouyendegh & Şeyda Savalan, 2022. "An Integrated Fuzzy MCDM Hybrid Methodology to Analyze Agricultural Production," Sustainability, MDPI, vol. 14(8), pages 1-16, April.
    5. Nitin Kumar Sahu & Atul Kumar Sahu & Anoop Kumar Sahu, 2015. "Appraisement and benchmarking of third-party logistic service provider by exploration of risk-based approach," Cogent Business & Management, Taylor & Francis Journals, vol. 2(1), pages 1121637-112, December.
    6. Laila Oubahman & Szabolcs Duleba, 2022. "A Comparative Analysis of Homogenous Groups’ Preferences by Using AIP and AIJ Group AHP-PROMETHEE Model," Sustainability, MDPI, vol. 14(10), pages 1-18, May.
    7. Bo-Rui Yan & Qian-Li Dong & Qian Li & Min Li, 2022. "A Study on Risk Measurement of Logistics in International Trade: A Case Study of the RCEP Countries," Sustainability, MDPI, vol. 14(5), pages 1-13, February.

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