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The rationale of e-health evaluation: the case of NHS Direct

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  • Hamid Alalwany
  • Sarmad Alshawi

Abstract

An important area of research is that of the evaluation of e-health services. A holistic e-health evaluation framework should address the aspects that are hampering healthcare services from embracing the full potential of information and communication technologies towards successful e-health initiatives. Towards building a holistic evaluation framework for e-health services, this paper is intended to examine the rationale of e-health evaluation, as the paper argues that this aspect should be addressed first in the development of such a framework. NHS Direct which is one of the largest e-health services in the world has been chosen to discuss and validate a set of evaluation rationales and their applicability in practice.

Suggested Citation

  • Hamid Alalwany & Sarmad Alshawi, 2012. "The rationale of e-health evaluation: the case of NHS Direct," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 9(4), pages 484-497.
    • Handle: RePEc:ids:ijbisy:v:9:y:2012:i:4:p:484-497
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