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Visually impaired users perception towards mobile payment service in Chennai District

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  • V. Parvathy
  • D. Durairaj

Abstract

After the pandemic, the usage of digital payment platforms has been increased, in India digital platforms which is available for transactions are digital wallets, RTGS/NIFT, immediate payment systems, etc. Third-party applications providers are also frequently used by Indians such as Google Pay, Paytm, BHIM, and Mobikwik because it is easy to carry the transaction, touch and tap are enough to complete the successful transaction, now we have to think about the visually challenged users. yes, they are also using the smartphone as like a sighted person with the support of a talkback facility, visually challenged users are also slowly adopting the digital platform since it is time savings and low cost. In this study, the researcher found that visually impaired users prefer to use Google Pay for instant money transfers; technical and third-party service is the direct influencing factor that triggers them to use this digital platform.

Suggested Citation

  • V. Parvathy & D. Durairaj, 2026. "Visually impaired users perception towards mobile payment service in Chennai District," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 52(3), pages 398-413.
    • Handle: RePEc:ids:ijbisy:v:52:y:2026:i:3:p:398-413
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