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Investigating the role of diffusion of innovation theory in determining citizen's intention towards adoption of e-government services

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Listed:
  • Samar Rahi
  • Babar Hussain
  • Mahmoud Alghizzawi
  • Sana Kiran
  • Mazuri Abd. Ghani

Abstract

The purpose of this study is to examine citizen's behaviour toward adoption and usage of e-government services in Pakistan. This study underpinned factors such as compatibility, innovativeness, computer self-efficacy, trust on government and trust on the internet to investigate citizen's intention to adopt e-govt. services. The research model is further extended with actual usage of electronic-government services and degree of openness. The degree of openness has conceptualised as moderating variable between citizen intention to adopt e-government services and actual usage of electronic-government services. Sample size of this study was 368 and responses were collected from Pakistani citizens. Findings suggest that all outlined factors have significant impact on intention to adopt of e-government service. In addition to that the mediating effect of citizen's intention to adopt e-government services was also confirmed among compatibility, innovation, computer self-efficacy, trust on the government, trust on the internet and actual usage of e-government services.

Suggested Citation

  • Samar Rahi & Babar Hussain & Mahmoud Alghizzawi & Sana Kiran & Mazuri Abd. Ghani, 2026. "Investigating the role of diffusion of innovation theory in determining citizen's intention towards adoption of e-government services," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 52(3), pages 379-397.
    • Handle: RePEc:ids:ijbisy:v:52:y:2026:i:3:p:379-397
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