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Factors influencing intention to use a social robot for supporting childcare: an empirical study among professional workers in Malaysia

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  • Yulita Hanum P. Iskandar

Abstract

A social robot is a hypothetical artificial intelligence system which is designed to interact with humans and with other robots. This study investigates the main factors influencing the intention to use a social robot among professional workers in Malaysia. A total sample of 259 professional workers in Penang, Malaysia participated in this study. A quantitative approach was employed using a five-point Likert scale questionnaire, adapted from previous studies. The data was analysed using SPSS. The results indicated all 12 variables correlated significantly (p < 0.01) with the intention to use a social robot, and, with the exception of attitude, privacy concerns, and legal concerns, inter-correlated significantly (p < 0.01). Stepwise multiple linear regression showed that four variables were the most significant contributors to the intention to use, accounting for 74% of the intention to use variance. The results of this study provide useful insights into the variables influencing usage intention of professional.

Suggested Citation

  • Yulita Hanum P. Iskandar, 2026. "Factors influencing intention to use a social robot for supporting childcare: an empirical study among professional workers in Malaysia," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 51(3), pages 394-415.
    • Handle: RePEc:ids:ijbisy:v:51:y:2026:i:3:p:394-415
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