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Determinants of tax e-filing system acceptance and the moderating role of perceived convenience among tax preparers in Nigeria

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  • Saliza Abdul Aziz
  • Raja Haslinda Raja Mohd Ali
  • Murtala Zakari

Abstract

The aim of this research is to examine the determinants of tax e-filing system acceptance (performance expectancy, effort expectancy, social influence, and facilitating conditions). This study extended the UTAUT model with an additional variable of perceived convenience (PC) as a moderator to address the peculiarity of the Nigerian context. The proposed model was tested empirically through a quantitative study. Data was collected via self-administered survey from tax preparers in Nigeria. A total of 359 valid questionnaires were analysed using PLS-SEM. Findings show that performance expectancy, effort expectancy, social influence, and facilitating conditions significantly influence behavioural intention to adopt tax e-filing. Additionally, with PC, the relationships were stronger. Implications for practice, limitations, and future research direction were highlighted.

Suggested Citation

  • Saliza Abdul Aziz & Raja Haslinda Raja Mohd Ali & Murtala Zakari, 2025. "Determinants of tax e-filing system acceptance and the moderating role of perceived convenience among tax preparers in Nigeria," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 50(3), pages 312-332.
  • Handle: RePEc:ids:ijbisy:v:50:y:2025:i:3:p:312-332
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