DeLone and McLean information systems success model: a literature review

The rapid advancement of information technology over the last four decades has had a considerable impact on both individuals and organisations. Hence, information systems (IS) success has become one of the most significant topics of interest among researchers and scholars. DeLone and McLean developed the IS success model to provide a complete and extended definition of IS success. The current study provides a comprehensive literature review of prior works that have utilised the model as the theoretical foundation. The analysis covers 102 scholarly articles and conference papers published between 2012 and 2021, as reported in the Scopus database. The findings of the study indicate that the IS success model and technology acceptance model are commonly used together. The weighted analysis of internal variables indicates that information quality and user satisfaction are the best predictors. Meanwhile, perceived usefulness and trust are most commonly used as external variables. The results suggest a lack of moderating and mediating variables used in past research. The results of this study add further to the accumulated existing knowledge of the IS success model, particularly in the aspect of the predictive power of each internal variable and the most frequently used external variables.