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Communication preferences of underserved chronic disease patients and the role of demographic factors

Author

Listed:
  • Kaushik Ghosh
  • Eileen Deges Curl
  • Patti Moss
  • Purnendu Mandal

Abstract

Preference of communication technologies for patient-provider communications is an important consideration for healthcare administrators. This study focused on analysis of patient demographics and their preferences of communication technologies in two large clinical sites serving low-income patients. The survey instrument considered demographic factors such as age, education, gender, and ethnicity of chronic disease patients. It was observed that older patients typically preferred face-to-face communication or regular mail for follow-ups in between visits to the clinic due to the interactive process and active listening. The findings provide insights in designing communications infrastructures for regular 'off-site' patient-provider communication, or for interactions during unforeseen disruptions, such as one that may be due to a pandemic.

Suggested Citation

  • Kaushik Ghosh & Eileen Deges Curl & Patti Moss & Purnendu Mandal, 2023. "Communication preferences of underserved chronic disease patients and the role of demographic factors," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 44(1), pages 120-136.
    • Handle: RePEc:ids:ijbisy:v:44:y:2023:i:1:p:120-136
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