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Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector

Author

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  • Khalid Abed Dahleez
  • Khaled Bassam El-Gherbawi

Abstract

This research focuses on studying the management information system (MIS) used in 16 area offices of Relief and Social Services Program (RSSP) at UNRWA - Gaza Strip. The research followed a quantitative methodology and a deductive approach. A survey was administered and 217 responses were received out of 274 questionnaires distributed to the targeted full-time employees working in 16 area offices, representing a response rate of 79.20%. For data analysis, SmartPLS 2.0 was utilised. The study findings reveal a strong impact of task-technology fit on perceived usefulness, perceived ease of use, and user satisfaction. Moreover, it is concluded that task characteristics has a significant negative relationship with task-technology fit. In addition, technology characteristics and computer self-efficacy have a significant positive relationship with task-technology fit, while technology characteristics has the strongest effect on the task-technology fit. Theoretically, the study findings supported the merging of TAM and TTF models to study MIS utilisation.

Suggested Citation

  • Khalid Abed Dahleez & Khaled Bassam El-Gherbawi, 2021. "Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 38(2), pages 145-167.
    • Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:145-167
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