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Factors affecting acceptance of internet banking with technology-organisation-environment framework: a perspective of corporate customer in Indonesia

Author

Listed:
  • Yekti Wirani
  • Achmad Nizar Hidayanto
  • Muhammad Rifki Shihab

Abstract

This study is conducted to analyse factors that affect acceptance of internet banking in Indonesia from corporate customers perspective. The proposed model in this research using technology-organisation-environment (TOE) framework. This model was tested by the structural equation modelling (SEM) using AMOS 22 software. The analysis result of 334 respondents show corporate customers in Indonesia tend to consider five factor that affect acceptance of internet banking. Concerning internet banking characteristic, it was also proven that perceived cost, security, top management support, service provider support, and government support affect on internet banking acceptance.

Suggested Citation

  • Yekti Wirani & Achmad Nizar Hidayanto & Muhammad Rifki Shihab, 2020. "Factors affecting acceptance of internet banking with technology-organisation-environment framework: a perspective of corporate customer in Indonesia," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 34(4), pages 560-593.
    • Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:560-593
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    Cited by:

    1. Mohammad Asif & Mohammed Arshad Khan & Hamad Alhumoudi & Mohammad Wasiq, 2023. "Examining the Role of Self-Reliance, Social Domination, Perceived Surveillance, and Customer Support with Respect to the Adoption of Mobile Banking," IJERPH, MDPI, vol. 20(5), pages 1-19, February.

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