IDEAS home Printed from https://ideas.repec.org/a/ids/ijbisy/v32y2019i4p393-424.html
   My bibliography  Save this article

Exploring the antecedents of co-creation in hospital-supplier relationship: an empirical study on private sector hospitals in India

Author

Listed:
  • Samyadip Chakraborty

Abstract

Criticality of healthcare has always been a matter of huge concern. With increasing focus towards value-based patient-care service, hospitals are struggling between continuously spiralling cost and providing increased access to quality care-services. Interactions and relationships among the hospital stakeholders have become very crucial, especially in hospital-supplier relationships. Extant literature has thrown light on interaction, systematic orchestration and collaborative ambience as essential needs for achieving value co-creation. The current study analyses the antecedents of co-creation in hospital-supplier relationship context from a service-dominant-logic (SD-logic) perspective. The study is further underpinned with theories like relational-view and relational-coordination-theory. In this empirical research, the relational antecedents of co-creation have been validated. This study further establishes the well-known DART framework (dialogue-access-risk assessment-transparency) linkages with trust, commitment and care-service orchestration (CSO) as antecedents to co-creation activities based on 229 responses from private tertiary-care Indian hospitals using structural equation modelling (SEM).

Suggested Citation

  • Samyadip Chakraborty, 2019. "Exploring the antecedents of co-creation in hospital-supplier relationship: an empirical study on private sector hospitals in India," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 32(4), pages 393-424.
    • Handle: RePEc:ids:ijbisy:v:32:y:2019:i:4:p:393-424
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=103785
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijbisy:v:32:y:2019:i:4:p:393-424. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=172 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.