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Multi-objective model for intelligence evaluation and selection of enterprise systems

Author

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  • Saeed Rouhani
  • Ahad Zare Ravasan

Abstract

Most organisations still experience a lack of business intelligence (BI) in their decision-making processes when implementing enterprise systems. The current state-of-the-art in decision support takes the intelligence requirements of enterprise systems as important quality aspects into consideration, along with their functional and non-functional needs, but the literature lacks studies on the evaluation of these intelligence requirements. This paper proposes a fuzzy, multi-criteria decision-making procedure and a multi-objective programming model to evaluate and make final decisions about the selection of enterprise systems that also include the requirements of business intelligence in addition to their other goals and requirements. In order to validate the model with a real application, all phases of the approach were applied in the evaluation of the enterprise systems of a company in the oil industry. Companies can use this model to evaluate, select and implement enterprise software and systems that will provide better decision support for their organisational environment.

Suggested Citation

  • Saeed Rouhani & Ahad Zare Ravasan, 2015. "Multi-objective model for intelligence evaluation and selection of enterprise systems," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 20(4), pages 397-426.
    • Handle: RePEc:ids:ijbisy:v:20:y:2015:i:4:p:397-426
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