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E-government diffusion in Iran: a public sector employees' perspective

Author

Listed:
  • Sarfaraz Hashemkhani Zolfani
  • Maedeh Sedaghat
  • Meysam Donyavi Rad

Abstract

Governments worldwide, since the 1990s, have launched projects with the mission to simplify delivery of services through electronic means (Torres et al., 2005). E-government is a breakthrough of communication and transaction between a government and its citizens or government and industries. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e-government in Iran as perceived by government employees involved in e-government service delivery. After studying previous researches, seven effective e-government diffusion indicators are selected for prioritising using fuzzy AHP and based on the experts' viewpoints who are the government employees involved in e-government service delivery. The findings reveal that accessibility, security and availability of public services are the first three most important criteria among citizens in relation to e-government adoption in Iran, respectively. This research strategy offers a new and more balanced perspective of e-government adoption and diffusion in Iran.

Suggested Citation

  • Sarfaraz Hashemkhani Zolfani & Maedeh Sedaghat & Meysam Donyavi Rad, 2014. "E-government diffusion in Iran: a public sector employees' perspective," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 15(2), pages 205-221.
    • Handle: RePEc:ids:ijbisy:v:15:y:2014:i:2:p:205-221
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